Cloud Support Engineer

Title:  Akamai has an opening to a Remote Cloud Support Engineer in India 2+ Yrs.

Job Summary

Role: Cloud Support Engineer

Company: Akamai

Location: Remote (India)

Experience Required: 2+ Years

Some major technologies used include Akamai Compute, Kubernetes, Linux, Prometheus, Grafana, Loki.

Employment Type: Full-Time

Concerning the Role (Partner with the Best).

You will be one of the central individuals in our technical support ecosystem because you are a Cloud Support Engineer. Your duties will include solving multi-layered customer support cases that were escalated by our first line support teams, Level 1 support on critical internal accounts, and coordination with the SRE and Product teams in identifying the best solution. A major aspect of your role will be to mentor junior team members and to collaborate with our training teams that will recognize areas of skill development and consequently you will be a real force multiplier.

What You Will Do (Key Responsibilities)

• Address technical customer problems that are communicated through the Support team through JIRA.
• Collaborate with our Incident team to resolve emerging problems with our services and platform.
• Level 1 support of production customer, critical internal production customer accounts.
• Cooperate with Product and Site Reliability Engineering (SRE) to identify the best solutions to particular customer problems.
• Organize mentorship with the Customer Support team in order to develop the technical and troubleshooting expertise.
• Diagnose the problems with the help of common tools such as MTR, tcpdump, nmap, and open-source tools such as Prometheus, Grafana, and Loki.

The Kind of Person we are seeking (Do What you Love)

• 2 years or more of experience in Cloud Hosting or other technical support-related position.
• Cloud service experience: Virtualization, DNS, Distributed Storage, APIs and Kubernetes in Linux environments.
• Good experience in troubleshooting technical problems with the use of standard tools.
• An extensive knowledge of the basic principles of customer support such as ownership of issues and minimizing customer effort.
• Good interpersonal skills and attitude to problems as a customer.

Why Join Akamai? (Working For You)

• FlexBase Program: Have the freedom of our permanent workplace flexibility program, where you have the option of working at home or in the office or both.
• Complete Benefits: We give benefits on all fronts of your life: your health, your money, your family, and your time.
• People-Centric Culture: We embrace diversity of thought and we believe in making a meaningful difference. You will be successful in our inquisitive, inventive and team-playing atmosphere.
• Growth Opportunities: We offer you myriad chances to develop and thrive and accomplish a lot in your career.

How to Apply

Willing to change something with a worldwide leader?

Applications should be done through: https://fa-extu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/1269?utm_medium=jobboard&utm_source=linkedin

Keywords

Akamai Careers Cloud Support Engineer, Remote Jobs India, 2+ Years Experience, FlexBase, Work From Home, Kubernetes, Linux, Prometheus, Grafana, Loki, SRE, Technical Support, DNS, Virtualization, October 2025.